SHIPPING POLICY
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Simple Baby Essentials, LLC ("we" and "us") is the operator of (https://www.simplebabyessentials.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this rare instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
2.1 General Guidelines
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
2.2 Free Shipping Policy
Free shipping is available to all orders that equal $60 or more before appropriate tax is calculated.
Free shipping is only available to the lower contiguous states and the District of Columbia.
Orders shipping to Hawaii and Alaska are not eligible for the free shipping promotion. A shipping fee will be collect to cover the cost of shipping.
3. Returns
3.1 Return Due To Change Of Mind
Simple Baby Essentials, LLC will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email.
Simple Baby Essentials, LLC will refund the value of the goods returned but will NOT refund the value of any shipping and shipping expenses paid.
3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 1 - 3 business days.
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3.2 Transit time Internationally
At this time, we do not ship internationally.
3.4 Change Of Delivery Address
Orders placed before 10 AM - CDT (UTC-05) will be dispatched the same day; otherwise, within the next business day.
We ship orders on Monday - Saturday during standard business hours, except on national holidays or other holidays USPS is closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.5 P.O. Box Shipping
Simple Baby Essentials, LLC will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. Please expect a delay in processing and delivery.
3.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services. Please expect a delay in processing and delivery.
3.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
3.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service.
6. Taxes
6.1 Sales Tax
Sales tax will apply to all goods sold on this website as required by local and state laws.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Simple Baby Essentials, LLC encourages you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Simple Baby Essentials, LLC at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
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9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please submit an enquiry at https://www.simplebabyessentials.com/contact.